June 26, 2019

June is Effective Communications Month


Say What?? June is Effective Communications Month! The child welfare system is full of partners of different ages, cultures and levels of expertise and knowledge of the system. Additionally, do not forget the love of using acronyms. What is more, the work can be very emotional; your non-verbal communication, active listening skills and tone can go a long way when the topics are intense. There are many opportunities to build and improve upon our communication skills as a system and as individuals.


Look at the System of Care Infrastructure Communication Toolkit from the Child Welfare Information Gateway to help you assess and make improvements within your local area’s communication strategy.


The QPI Training, Developing Respectful Partnerships through Customer Service, focuses on developing quality customer service in child welfare, including focusing on the importance of communication with families and other system partners. Clear communication is essential to excellent customer service. While the function of child welfare is much different from retail and service sectors, there is much to learn from these customer service leaders on how to engage customers and establish a reputation of excellence.


Recently Added Resources:



Recruitment, Experiences and Relationships between Guardians ad Litem and Foster Families


Who's Taking Care of You?





Interagency Agreement between DCF, DOE, DJJ and APD (2019)

Upcoming Events

Statewide Conference: Florida Coalition for Children 2019 Annual Conference, July 8 - 10, 2019, Disney’s Coronado Springs Resort, Orlando, FL


The Florida Coalition for Children Foundation’s 2019 Annual Conference will be focused on the agencies and individuals who work on the behalf of Florida’s abused, abandoned, neglected and at-risk children. The conference is expected to see over 700 attendees, 30 exhibitors and provide access to continuing education units.


Click HERE for more information and to register.


Statewide Conference: 2019 Child Protection Summit,
September 4 - 6, 2019, JW Marriott, Orlando, FL


Registration is now open for the 2019 Summit. The Summit offers an extraordinary program of current and relevant training topics to further advance the knowledge base of child welfare staff in many critical areas of importance.


As the largest child welfare event in Florida, the Department anticipates the 2019 Child Protection Summit will be attended by more than 3,000 child welfare professionals and related partners, including: attorneys, case managers, child advocates, child protective investigators and supervisors, Child Protection Team staff, child welfare trainers, court staff, DCF staff, relative and non-relative caregivers, foster and adoptive parents, Guardians ad Litem, judges, law enforcement, juvenile justice professionals, educators, service providers, and youth.


Click HERE for more information and to register.




Click HERE to view our Events Calendar for more upcoming events.


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© 2019 The Center for Child Welfare  |  centersupport@usf.edu

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